SHIPPING & RETURNS
Here’s a rundown of the questions we hear the most.
We’re also here to help. firstname.lastname@example.org
All in-stock orders are shipped within 24-48 hours. Please note that we don't ship on Saturdays, Sundays, or national holidays. Orders placed on weekends and after 1 PM CST on weekdays will not ship until the next business day.
Orders cannot be shipped to PO Boxes.
If you select Ground Shipping, you'll receive your order in 6-7 business days. If you select Premium Shipping, you’ll receive your order within 3-5 business days. If you select Two-Day Shipping, you’ll receive your order within 2 business days. Please note that we don't currently offer an overnight shipping option.
Since all of our products are handmade in small batches, occasionally items have a delayed shipping date. You’ll see this on the product page, and we’ll remind you again in your order confirmation email. Trust us – it’ll be worth the wait.
To find out the location of your package, take a look at the tracking info that was emailed to you. Just a reminder that this email will be separate from your order confirmation email, so be careful not to miss it!
If you want to change the address or simply learn the whereabouts of your package, you can contact the carrier directly.
We want you to be thrilled with your purchase! If you changed your mind, you can return any new, undamaged items within 30 days of delivery. We are happy to refund the cost of your purchase less return shipping costs.
To get started with a return, just email us with your order number. We'll send you a pre-paid return slip and you can easily drop your package off at UPS or USPS. We’ll issue your refund as soon as we receive the return. NOTE: Items should be returned in original packaging.
Refunds are issued in the same form as the initial payment. Sometimes it can take up to 3 weeks to see the credit in your account, depending on the form of payment.
Custom rugs are NOT refundable unless defective.
Any questions about the return process? Send us an email at email@example.com - we're always happy to help.
All of our products are made in small batches, so to make sure the item you’d like to purchase is in stock, we recommend that you place your order before you return your original purchase. Then just follow our quick return process and you’ll be set.
As a reminder, you can return any new, undamaged items within 30 days of delivery.
STILL HAVE QUESTIONS?
Burning questions, styling advice, or anything else – email us at firstname.lastname@example.org.